Frequently Asked Questions

Welcome to our FAQ page! We've compiled a list of common questions to help you find answers quickly. If you can't find what you're looking for, please don't hesitate to contact us directly.

1. Ordering & Shipping

Q: How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you'll be guided through the steps to provide your shipping and payment information.

Q: What are your shipping options and costs?

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your order's weight, dimensions, and your delivery address. For detailed information on our shipping methods and estimated delivery times, please visit our dedicated Shipping Policy Page.

Q: How long will it take to receive my order? Order processing typically takes 1-2 business days. Shipping times vary depending on the selected method and your location. You can find more specific estimates on our Shipping Policy Page.

Q: Can I track my order?

Yes! Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package's journey.

Q: Do you ship internationally?

No, currently we only ship with-in the United States.

2. Returns & Refunds

Q: What is your return policy?

We want you to be completely satisfied with your purchase. Our return policy allows returns within 30 days of delivery for most items. Items must be unused, in their original condition, and with all tags attached. Please read our full Refund Policy for detailed terms and conditions, including exceptions.

Q: How do I initiate a return or exchange?

To start a return or exchange, please visit ourContact Us page and provide your order number and reason for return. Our customer service team will guide you through the process.

Q: How long does it take to process a refund?

Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. The funds will be credited back to your original payment method.

Q: What if my item is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us immediately within 24 hours of delivery with photos of the issue. We will work quickly to resolve it for you.

3. Product

Q: How do I care for my leather Products?

Please use dry cloth to clean your products.

4. Payments

Q: What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, Google Pay, Apple Pay and Amazon Pay. All transactions are secure and encrypted.

Q: Is my payment information secure?

Yes, absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your personal and payment details are protected during checkout. We do not store your credit card information.

5. Account & Website

Q: Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, save your shipping details, and enjoy a faster checkout experience on future purchases.

Q: How do I reset my password?

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset it.

6. Contact Us

Q: How can I contact customer service?

You can reach our customer service team via:

Email: support@shopsroyal.com
Our Contact Us Page
Phone: +1(571)-602-0399

Q: What are your customer service hours?

Our customer service team is available Monday - Friday, 9:00 AM - 5:00 PM EST. We aim to respond to all inquiries within 24 business hours.