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Your data

Delete your Royal account

One Royal account works in the ROYAL app (App Store and Google Play, by Shop Royal LLC) and on shopsroyal.com. Deleting it in either place deletes it everywhere. You can do it yourself here; we never ask for a password by email.

Delete it now

  1. Enter the email on your account. We send a 6-digit code to it (it works for 10 minutes).
  2. Enter the code to confirm it is you — no password needed.
  3. Type DELETE and confirm. The account is deleted straight away and you are signed out.

Signed in already? Go to Account › Security, type DELETE and press Delete my account. In the app: open the Profile tab, tap Delete Account and confirm.

What we delete

  • Your sign-in: email, password, and any Google or Apple sign-in. Signing in again later starts a new, empty account.
  • Your details: name, phone number, address, birthday, profile photos and saved addresses no order uses.
  • Your bag, saved items, wishlist, recently viewed products, stock and price alerts, notifications and notification settings.
  • Two-step sign-in, passkeys and the phones registered for notifications.
  • Your Apple or Google Wallet membership card, which stops working.
  • Marketing: you are taken off our email and text lists.

What we keep, and why

  • Orders, with their items, payments, refunds, returns, gift cards and points history, as our accounting and tax records. An order keeps the name, email and address it was shipped to. They are no longer linked to a sign-in.
  • Reviews and questions you posted stay on the product page, without your name.
  • Support conversations are kept for three years, then deleted.
  • The record that you stopped marketing is kept for five years, so we can show we honoured it.

This cannot be undone. Signing in again later starts a new, empty account.

Ask us to delete it

No access to that email any more? Contact us from an address you can reach, or email orders@shopsroyal.com, and we will verify you another way and confirm by email when it is done. Only want fewer emails? Use the unsubscribe link in any of our emails, or change your notification settings instead.

More about how we handle your information is in our Privacy Policy.

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