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Standard shipping takes 2–6 business days. Express shipping takes 2–3 business days and is offered at checkout. Alaska, Hawaii, US territories and APO/FPO addresses may take longer.

Yes: free shipping over $50 of products, before any discount code. It is applied automatically at checkout when your bag qualifies.

We currently ship within the United States only. International shipping is not available at this time.

Yes. Visit shopsroyal.com/track-order and enter your order number with the email address or postcode you ordered with, or sign in and open your account orders page for real-time tracking and the courier link. Once your order ships you also receive the tracking number by email.

We accept returns within 30 days of delivery; holiday orders placed from November 1 to December 31, 2026 can be returned until January 31, 2027. Items must be in original, unused condition with tags attached. Returns are free on US orders: email orders@shopsroyal.com with your order number, or use the returns page in your account if you are signed in, and we will send a prepaid return label. Refunds go to your original payment method, or as Royal store credit if you choose it; we do not do exchanges.

Refunds go to your original payment method, or as Royal store credit if you choose it on the return. We confirm the refund once the item is received and inspected, typically 3–5 business days after it arrives.

We do not do exchanges: for another colour or size, choose store credit on your return and place a new order.

Orders can be cancelled until they ship — usually within a few hours of placement. Once a tracking number has been issued the order has to go through the returns flow instead.

Yes. Every Royal piece has a 1-year craftsmanship warranty: if it fails because of a manufacturing defect within one year of purchase, such as stitching coming undone or hardware failing, we repair or replace it at no cost. Normal patina, everyday surface scratches, water damage from submersion and misuse are not covered. To claim, email orders@shopsroyal.com with your order number and a photo of the defect.

Every Royal piece is hand-stitched leather. Each product page names the leather that piece is made from.

Wipe with a dry microfibre cloth after each use, apply a quality leather conditioner every 3–6 months, and store away from direct sunlight and humidity. Leather develops a patina with use.

You earn 1 Royal point for every $1 you pay for items, after discounts — not tax, shipping or gift cards. Points can be redeemed at checkout for discounts (100 points = $1 off). Higher tiers (Silver, Gold, Royal) earn up to 2× points per purchase plus tier-only perks like free shipping and early access.

Payments are processed by Stripe over TLS. We never see or store your card number.

Send your message in this chat and a person from our team will reply here, or email orders@shopsroyal.com.

You can pay with a credit or debit card, Apple Pay or Google Pay at checkout, processed securely by Stripe. We do not accept PayPal.