Can't find what you're looking for? Reach us at orders@shopsroyal.com.
How long does shipping take?
Standard shipping takes 2–6 business days. Express shipping takes 2–3 business days and is offered at checkout. Alaska, Hawaii, US territories and APO/FPO addresses may take longer.
What is the last day to order for Christmas?
For delivery before Christmas 2026, order by Monday 14 December with standard shipping (2–6 business days), or by Friday 18 December with express shipping (2–3 business days). Alaska, Hawaii, US territories and APO/FPO addresses may take longer. Too late to ship? A digital gift card arrives by email, so it is never late.
Do you ship internationally?
We currently ship within the United States. International shipping is on the roadmap — sign up for the newsletter to hear when it goes live.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original, unused condition with tags attached.
How do I care for my leather?
Wipe with a dry microfibre cloth after each use, apply a quality leather conditioner every 3–6 months, and store away from direct sunlight and humidity. Full-grain leather develops a patina with use.
How do loyalty points work?
You earn 1 Royal point for every $1 you pay for items, after discounts — not tax, shipping or gift cards. Points can be redeemed at checkout for discounts (100 points = $1 off). Higher tiers (Silver, Gold, Royal) earn up to 2× points per purchase plus tier-only perks like free shipping and early access.
Can I track my order?
Yes. Visit /track-order with your order number, or sign in and open your account orders page for real-time tracking and the courier link.
What leather do you use?
Our front pocket wallets, card holders, money clip wallets, passport covers and keychains are full-grain leather: the top layer of the hide, stronger than top-grain or split, and the kind that darkens into a patina. Our toiletry bags, two of our bifolds and some belts are a different grade, and their pages simply say leather. Each product page names its leather.
Can I add a gift note?
Yes, free. Tick “This is a gift” at checkout and write your message, up to 200 characters. We include a handwritten note with the order.
Do gift cards expire?
No. Royal gift cards have no expiry date. The balance stays on the card until it is spent, and whatever one order does not use stays on the card for the next.
Is checkout secure?
Payments are processed by Stripe over TLS. We never see or store your card number.
Can I cancel an order?
Orders can be cancelled until they ship — usually within a few hours of placement. Once a tracking number has been issued the order has to go through the returns flow instead.