Order Tracking
Where is my order?
Enter the order number from your confirmation email, and the email address or postcode you ordered with — we’ll pull live carrier updates.
Tracking help
- Where do I find my order number?
- In your order confirmation email. Royal order numbers start with ORD-. If the email is not in your inbox, check your spam folder.
- Why do you ask for my email or postcode?
- The result shows your delivery address, so we ask for something only the buyer knows before showing it.
- What do the steps mean?
- Payment confirmed: we have your order. Awaiting shipment: it is being packed and the carrier has not scanned it yet. In transit: the carrier has it. Out for delivery: it is on its way to you today. Delivered: the carrier has marked it delivered.
- How long does delivery take?
- Standard shipping takes 2–6 business days. We ship within the United States only. Free shipping over $50. See the shipping policy.
- It says delivered, but I don't have it.
- Check around your door and with neighbours, as carriers sometimes leave parcels out of sight. Still missing? Contact us with your order number and we will help.
- Have an account?
- Sign in and open your orders to see every order you have placed. Need to send something back? Start on the returns page.